Shipping & returns
We keep small batches rather than warehouses, so some pieces leave us tomorrow and others are made for you. Here is exactly what to expect.
How long your order takes
Every product page shows which of these two applies to that piece, and you'll get the same answer in your confirmation email.
- In stock in New Zealand — dispatched within 1 business day, then 1–3 business days with the courier. Allow 2–4 business days in total.
- Handmade to order — every piece is finished by hand for you, so allow about a week; occasionally up to two during busy periods.
Online only, no showroom — that is how handmade pieces cost less here.
If anything is running late we email you before the estimate passes — and you can cancel a handmade-to-order piece for a full refund any time before it is dispatched.
Courier & costs within New Zealand
- North Island — $9.90, tracked courier, 1–2 business days after dispatch. Complimentary on orders over $150.
- South Island — $13.90, tracked courier, 2–3 business days after dispatch. Complimentary on orders over $150.
- Rural delivery (RD address) — +$6.00 on top of the island rate (this surcharge also applies to free-shipping orders), adds 1–2 business days.
- We deliver to PO Boxes. We ship from the Waikato and are online only. Tracking is emailed the moment your parcel is collected.
Courier times start when your piece is dispatched — they do not include the time a handmade piece takes to finish.
Mixed orders
If your order has both an in-stock and a handmade-to-order piece, we hold it and send everything together unless you ask us to split it — just reply to your confirmation email and we'll ship the in-stock piece straight away at no extra cost.
Australia & international
We currently ship within New Zealand only. Join our list in the footer to hear when Australia opens.
Returns & exchanges
Changed your mind? Return unworn pieces in their original packaging within 30 days of delivery for a refund or exchange. Earrings can be exchanged only if the hygiene seal is intact. Return postage for change-of-mind returns is at your cost; we recommend a tracked service.
To start a return, email hello@oria.co.nz with your order number. Refunds are issued to the original payment method within 5 business days of the piece reaching us.
Faulty items & your rights
If a piece arrives damaged or develops a fault, we will repair, replace or refund it — including return postage. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Prices & GST
All prices are in New Zealand dollars and include 15% GST. A tax invoice is emailed with every order.